You will receive a confirmation email when your order is made, and another once your item has shipped. Boots and t-shirts are ready to ship, while all other items are made upon request. For all special-made goods, please allow up to three weeks for production. The fact that your bag/vase/fireplace set/etc is hand-crafted is what makes it so unique.

Shipping is by expedited courier. Need it faster for a gift? While we can’t rush the production process, we understand the importance of giving a unique, gracious present to those you care about. Just check the “Is this a gift?” box during check out and we will email you a gorgeous illustration of your purchase, all ready to print, sign and gift as a personalized card.

If you make your purchase via bank transfer, please be aware that your order is considered confirmed only once the payment is received.

If you are not completely satisfied with your purchase, please contact us within 14 days of receipt. You can find more information in our Terms and Conditions.